TELAH ("TELAH", "we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the TELAH mobile application, website, and related services (collectively, the "Services").

By accessing or using TELAH, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

Full name
Phone number
Email address
Residential or property address
National identification details (where required for verification)
Bank or payment details (processed securely via third-party providers)

b. Property & Tenancy Information

Property details (location, type, unit number)
Lease terms and rent amount
Payment history
Maintenance requests and communications

c. Technical & Usage Data

Device information
IP address
App usage logs
Location data (only when enabled by the user)
Cookies and similar tracking technologies

2. How We Use Your Information

Provide and manage property and tenancy services
Facilitate rent payments and financial transactions
Verify user identity and prevent fraud
Communicate updates, reminders, and notices
Improve app functionality and user experience
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

3. Legal Basis for Processing Data

We process personal data based on user consent, contractual necessity, legal obligations, and legitimate business interests, in compliance with the Nigeria Data Protection Act (NDPA).

4. Sharing of Information

We do not sell personal data.

We may share information with:

Payment processors and financial partners
Identity verification providers
Property owners or property managers (where applicable)
Regulatory authorities when required by law
Technology service providers supporting TELAH operations

5. Data Storage & Security

We implement appropriate administrative, technical, and physical security measures including data encryption, secure servers, and restricted access controls. However, no system is completely secure.

6. Data Retention

Personal data is retained only as long as necessary to provide services, meet legal obligations, and resolve disputes.

7. User Rights

Access your personal data
Correct inaccurate information
Withdraw consent
Request deletion of your data

8. Cookies & Tracking

TELAH uses cookies and similar technologies to improve performance, analyze usage, and personalize user experience. You can manage cookie preferences via your device or browser settings.

9. Children's Privacy

TELAH does not knowingly collect personal data from individuals under 18 years of age.

10. Third-Party Links

Our Services may contain links to third-party websites. TELAH is not responsible for their privacy practices.

11. International Data Transfers

Where data is transferred outside Nigeria, we ensure appropriate data protection safeguards are in place.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be communicated via the app or website.

13. Contact Information

TELAH
Email: privacypolicy@telah.ng
Website: www.telah.ng
Location: Nigeria